If your package is lost in transit, contact us immediately at hello@stylezea.com. We’ll file a claim with the shipping carrier and once the loss is confirmed, we’ll remake your item at no cost to you. If your package arrives damaged, take photos of both the damaged packaging and the item, then contact us within 48 hours. We’ll arrange for return and remake your piece free of charge. Don’t discard the damaged packaging until we’ve reviewed your claim.