Overview
At StyleZea, every leather piece is handcrafted specifically for you. Because our model is made-to-order, each item begins its journey only after your order is placed. However, we understand that sometimes adjustments are needed. This policy explains how refunds, returns, and exchanges work while maintaining fairness to both you and our craftsmen in Sialkot.
Eligibility for Returns
You may return an item within 30 days of delivery if:
- It is unworn (beyond trying on for fit).
- All original tags and packaging are intact.
- You have obtained prior Return Authorization (RA) by emailing hello@stylezea.com.
Returns without authorization or beyond the 30-day period are not accepted.
Refund Conditions
- If the return is due to customer preference (for example, selecting the wrong size or changing your mind):
- The customer covers return shipping to our Sialkot workshop.
- A 10% restocking fee is deducted from the refund to cover inspection and handling.
- Original shipping charges are non-refundable.
- If the return is due to a manufacturing defect or StyleZea’s error:
- We take full responsibility.
- A prepaid return label will be provided.
- You may choose between a full refund or a free remake.
Refunds are processed once the item is received and inspected. Please allow 5-7 business days for processing after we confirm the return.
Non-Returnable Items
Because each product is made to your exact specifications, the following are not eligible for refunds:
- Custom-measured or personalized items (for example, embossed initials or custom sizing).
- Items showing wear, damage, or alteration after delivery.
- Sample sales or clearance products marked as final sale.
If an issue occurs with custom sizing, StyleZea offers one free alteration within 60 days of delivery (up to 2 inches adjustment). You cover only the shipping both ways.
Cancellation Policy
As every order is handmade and unique, cancellations are accepted only within 24 hours of placing the order. After this period, production has already started, and materials are cut specifically for you—making cancellation impossible.
Exchange Policy
Direct exchanges are not offered. To make a change, please request a return (if eligible) and place a new order for the desired item.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing issue:
- Contact hello@stylezea.com within 7 days of delivery.
- Include photos of the defect and your order details.
- We’ll quickly assess and arrange a replacement or repair at no cost.
Refund Method
Approved refunds are credited to your original payment method. Depending on your bank or payment provider, it may take 3–10 business days for funds to appear.
Our Commitment
Every piece is handmade by our skilled craftsmen—Rashid, Hamza, and Tariq—who ensure top-tier quality at each step. Our goal is to create long-lasting leather wear that fits perfectly and feels personal. Your trust means everything, and we treat every return or refund request with the same honesty and care as we do our craft.
For all return and refund inquiries, contact:
📩 hello@stylezea.com